Must have active Secret clearance and be able to obtain a TS/SCI Clearance

Must be able to obtain DHS program suitability prior to starting employment

Epic Systems is looking for individuals with junior level ServiceNow Developer experience to support customer environment operations. The ServiceNow Junior Developer is a technical resource that possessing ServiceNow administration capability and is able to design, build, and customize ServiceNow applications and services. The ServiceNow Application Developer has a software development background in addition to ServiceNow System Administration, ServiceNow Advanced System Administration, Scripting in ServiceNow, and Application Creation in ServiceNow.

Responsibilities may include, but are not limited to:

• Assists with the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment

• Assist with the design, prototype, implement, test, and deploy business rules and technical solutions

• Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies

• Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development.

• Assist ServiceNow System Administrators with incident resolution, as needed

• Designs and develops new ServiceNow applications and services

• Assist ServiceNow Business Analyst in estimating release level of effort


• Must have active Secret clearance and be able to obtain a TS/SCI Clearance; Must be able to obtain DHS program suitability prior to starting employment

• Knowledge of the principles, methods, and techniques used in ServiceNow development

• Enterprise and/or IT Service Management

• ServiceNow System Administration

• Experience with gathering requirements, database design schemas, and data modeling

• Minimum 2+ Years’ experience with ServiceNow development

• Minimum 2+ Years’ experience of developing a custom service portal

• Minimum 2+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog

• Experience with process and solution integration, workflow design/configuration, and reporting

• Experience with Integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services)

• Experience with LDAP Integration, ServiceNow Development APIs, and diagnosing performance related issues

Desired Skills:

2+ years of experience for ESW04 – SW Engineer II / Senior I (SN Developer)

Experience supporting Intelligence, DoD, or DHS Customers

Experience with process development and deployment Web Service Integration (API Web Services) experience Single Sign-on configuration and administration SQL experience

Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management (HAM/SAM), PPM a Plus, Platform/Integration, Portal/UI, GRC

Required Education:

BS degree in any of the following: Computer Science, Computer Engineering, Computer Information Systems, or Computer Systems Engineering or equivalent years of experience

Desired Certifications:

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow Implementation Specialist

Certified ITIL Foundation v4

Certified or willing to complete one year from hire DODI 8570.1-M Compliance at IAT Level I

Work Location:

Dulles, VA after Covid restrictions are lifted. Hybrid/Remote work may be an option.