Must have active TS/SCI or active TS with SCI eligibility

Must be able to obtain DHS program suitability prior to starting employment

Epic System is looking for individuals with junior level ServiceNow System Administrator experience to support customer environment operations. The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.

Responsibilities may include, but are not limited to:

•Manages and resolves incidents against ServiceNow applications

•Performs routine maintenance to include performance monitoring and error identification/ remediation

•Manages Update Set creation and migration

•Schedules and verifies instance clones

•Participates ServiceNow upgrade planning and execution

•Manages Instance Security, User/Group Access/Access Control Lists

•Contributes to ServiceNow releases

•Adheres to internal standards, policies, and procedures

•Performs other duties as assigned

Required Skills:

•Must have active TS/SCI or active TS with SCI eligibility; Must be able to obtain DHS program suitability prior to starting employment

•Minimum 2+ Years’ experience with ServiceNow Implementations

•Minimum 2+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog

•Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.

Desired Skills:

•2+ years of experience for ESA02 – Sys Admin II

•Experience supporting Intelligence, DoD, or DHS Customers

•Experience with process development and deployment

•Agular JS

•Experience in JavaScript or related application development

•Experience with ServiceNow Development APIs

•Web Service Integration (API Web Services) experience

•LDAP Integration experience

•Single Sign-on configuration and administration

•SQL Experience

•Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management

•(HAM/SAM), PPM a Plus, Platform/Integration, Portal/UI, GRC

•ServiceNow Implementation Specialist Certified

•ServiceNow System Administration

Desired Certifications:

•ServiceNow Certified System Administrator ITIL Foundation v4 Certified or willing to complete one year from hire DODI in 8570.1-M Compliance at IAT Level I

Required Education (including Major):

•BS degree any of the following: Computer Science, Computer Engineering, Computer Information Systems, or Computer Systems Engineering or equivalent years of experience

Work Location:

Dulles, VA after Covid restrictions are lifted. Hybrid/Remote work may be an option.